Browning Suzuki’s LGBTQIA+ Commitment to inclusivity and diversity

At Browning Suzuki, we know that purchasing a car is a significant milestone for anyone. With over 20 years of experience, we want to assure you that we remain committed to the same values that have guided us from the beginning. We proudly welcome members of the LGBTQIA+ community-representing lesbian, gay, bisexual, transgender, queer, intersex, asexual individuals, and all other diverse identities-with open arms and a family-like atmosphere, regardless of background.

We understand that buying a car from an unfamiliar place can sometimes feel daunting or overwhelming. That’s why our goal is to ensure that every customer, no matter their gender identity, sexual orientation, or background, feels safe, valued, and respected from the moment they step onto our lot. We are dedicated to fostering an inclusive and welcoming environment where every customer can enjoy a positive and supportive car-buying experience.

Here’s how we’re making that happen:

Commitment to Inclusivity

We proudly identify as an LGBTQIA+ friendly dealership. From the moment you walk through our doors, we want you to know that you are in a safe and accepting space. We ensure that our staff is trained to be aware of and respectful towards the unique needs of LGBTQIA+ customers. This includes using inclusive language, understanding gender pronouns, and creating a space where every person feels valued and seen.

• For example, if a customer chooses to use a particular set of pronouns, our team will follow suit—showing respect for who they are and making sure they feel comfortable throughout their visit. We want to create an environment where no one ever has to feel that their identity is questioned or dismissed.

• Key Action:
  Inclusive Training for Staff: Our employees undergo regular inclusivity and sensitivity training, ensuring they are aware of the variations of language and actions that contribute to creating a welcoming environment. This training focuses on fostering empathy and understanding, so our team is well-equipped to serve every individual with respect ensuring that every customer feels seen and valued.

Creating a Safe Physical Space

The physical environment at our dealership is designed to be non-threatening and inviting to all. We understand that first impressions matter, so we have created a space that is bright, open, and reflects our commitment to diversity.

Zero Tolerance for Discrimination

We understand that, unfortunately, discrimination can occur in any space. That’s why we have a strict zero-tolerance policy against any form of discrimination, whether based on sexual orientation, gender identity, race, or any other factor. We pride ourselves on fostering an environment that is both supportive and free of hostility, where people can feel safe to express themselves without fear of judgment or bias.
If any customer ever feels uncomfortable or disrespected in any way, we encourage them to bring it to our attention immediately so we can address the issue. We want our dealership to be a space where everyone feels secure and welcomed.

Personalized Service and Care

We recognize that each customer is unique, and we pride ourselves on offering a personalized experience tailored to the individual’s needs. Whether you’re here for a test drive or looking for more information about vehicle options, we listen carefully and work with you to make the experience smooth, enjoyable, and stress-free.
From start to finish, we’re focused on offering personalized support, whether you’re purchasing your first car or upgrading to your next vehicle. And, importantly, we create an environment where every customer feels safe to ask questions, express concerns, and explore their options without feeling rushed or pressured.

• Key Action:
  Tailored Experiences: Our team takes the time to understand each customer’s needs and preferences. We ensure that no one feels rushed or hurried during their car-buying journey.

The Browning Suzuki Promise

At Browning Suzuki, we believe that everyone deserves to feel safe and welcome when making significant life decisions—like purchasing a car. We’re committed to providing a dealership experience that is friendly, non-intimidating, and inclusive of all customers.
We understand that the car-buying process can be stressful and overwhelming, and our aim is to ensure that every step of the way is handled with care, respect, and understanding. We invite you to visit us and experience the difference of a dealership that truly values inclusivity and respect for all.
Your journey with us should be more than just buying a car—it should be a reflection of the care, respect, and equality we all deserve. Let us help you drive home, not just with a new vehicle, but with peace of mind knowing that you’ve experienced a dealership where you are always welcome.